Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information but also create and share meaning.

when the costumer share a problem... then, unfortunately i made them smile and give the best advice to make them satisfied.

Review and consider your past work history before interviewing with the call center. Be prepared to describe highlights of any past call center work you've done, and describe any times when you've worked successfully with others.

Try to describe few milstones where you could exceed a customer's expectation and/or a situation where you make an abusive caller/complainer calm-down

Proficiency in basic word processing software and internet is needed in a call center job as call centers generally use computers and the internet to reach the clients. It's time to toot your horn. If you are proficient in MS Office, then say it. If you took a diploma course in Computer Srudies, by all means, tell them.I have very good internet research skills.

This seemingly harmless question is a way for your prospective employer to gauge how serious you are, and what your commitment to the job will be. For goodness sake, don't tell the interviewer you applied in a call center company for the meantime that your application for a nursing job is still in process.

Employers look for persons who can work well with a team. You have better chance of being accepted if you can convince them that you can work with a team effectively and efficiently without becoming stressed or hostile.

You should have ample knowledge about the company you are applying for. You must convince the interviewer that you are looking forward to working in their company because of some positive reasons.

(A question aimed at testing your sense of enthusiasm) Customer Service Representative job is chanllenging and streessful work because you deal with the customer directly. You need patience. In my previuos job I faced difficulty with customer critised me for the product. I tried to conviced the policy and about the product with polietly altimatly he agreed with my thought.

I was woking with non- profit organization at that time i phoned for fundrising. Really, I never forget that day gentleman told me that your voice is very soft and he impressed with my presentation. That was my one of the best experince at Call Centre

(A question aimed at testing your sense of enthusiasm)

(A question aimed at testing your sense of enthusiasm)