Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information but also create and share meaning.

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Review and consider your past work history before interviewing with the call center. Be prepared to describe highlights of any past call center work you've done, and describe any times when you've worked successfully with others.

Proficiency in basic word processing software and internet is needed in a call center job as call centers generally use computers and the internet to reach the clients. It's time to toot your horn. If you are proficient in MS Office, then say it. If you took a diploma course in Computer Srudies, by all means, tell them.

This seemingly harmless question is a way for your prospective employer to gauge how serious you are, and what your commitment to the job will be. For goodness sake, don't tell the interviewer you applied in a call center company for the meantime that your application for a nursing job is still in process.

Employers look for persons who can work well with a team. You have better chance of being accepted if you can convince them that you can work with a team effectively and efficiently without becoming stressed or hostile.