I am educationally qualified because I was trained for the job.  I have enough years of experience in the field of clerical work. I have good written and oral communication skills.  I am client oriented. And I work for the good of the company and taking all experiences as a learning tool for improvement.

I feel sad when co-workers disagree on petty things.  However, I try my best to calm the parties then I listen to their reasons and try to trace out the cause of the disagreement.  When things have calmed down, I ask permission if they want my opinion on the matter then I state my analysis and possible solution to the problem at hand.