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How would you handle answering a phone caller's question with three phone lines ringing simultaneously?

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Asked By: MFormalejo01 |

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I would answer the phone call that came in first. I would ask them to please hold or try and put them through as quickly as possible then move on to the next

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Sunday, April 27, 2008

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What is the most difficult situation you have faced with a customer and what was the outcome? How would you handle it differently?

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Asked By: MFormalejo01 |

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(This question targets your capacity to be joyful in any condition when at work)

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Sunday, April 27, 2008

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How did our receptionist greet you? Would you have done anything differently?

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Asked By: Anonymous |

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(This question targets your capacity to be joyful in any condition when at work)

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Sunday, April 27, 2008

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How would you diffuse a situation with an upset customer?

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Asked By: MFormalejo01 |

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(This question targets your capacity to be joyful in any condition when at work)

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Sunday, April 27, 2008

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