Proficiency in basic word processing software and internet is needed in a call center job as call centers generally use computers and the internet to reach the clients. It's time to toot your horn. If you are proficient in MS Office, then say it. If you took a diploma course in Computer Srudies, by all means, tell them.I have very good internet research skills.

Web Services are applications delivered as a service on the Web. Web services allow for programmatic access of business logic over the Web. Web services typically rely on XML-based protocols, messages, and interface descriptions for communication and access. Web services are designed to be used by other programs or applications rather than directly by end user. Programs invoking a Web service are called clients. SOAP over HTTP is the most commonly used protocol for invoking Web services.

Secure Socket Layer. A security protocol that provides privacy over the Internet. The protocol allows client-server applications to communicate in a way that cannot be eavesdropped upon or tampered with. Servers are always authenticated, and clients are optionally authenticated.

Provides access to a set of shared resources. A resource manager participates in transactions that are externally controlled and coordinated by a transaction manager. A resource manager typically is in a different address space or on a different machine from the clients that access it. Note: An enterprise information system is referred to as a resource manager when it is mentioned in the context of resource and transaction management.

A messaging system in which clients address messages to a specific node in a content hierarchy, called a topic. Publishers and subscribers are generally anonymous and can dynamically publish or subscribe to the content hierarchy. The system takes care of distributing the messages arriving from a node's multiple publishers to its multiple subscribers.

A messaging system built on the concept of message queues. Each message is addressed to a specific queue; clients extract messages from the queues established to hold their messages.

A file containing the keys and certificates used for authentication. What is life cycle (J2EE component)

The framework events of a J2EE component's existence. Each type of component has defining events that mark its transition into states in which it has varying availability for use. For example, a servlet is created and has its init method called by its container before invocation of its service method by clients or other servlets that require its functionality. After the call of its init method, it has the data and readiness for its intended use. The servlet's destroy method is called by its container before the ending of its existence so that processing associated with winding up can be done and resources can be released. The init and destroy methods in this example are callback methods. Similar considerations apply to the life cycle of all J2EE component types: enterprise beans, Web components (servlets or JSP pages), applets, and application clients.

One or more JMS clients that exchange messages.

A preconfigured JMS object (a resource manager connection factory or a destination) created by an administrator for the use of JMS clients and placed in a JNDI namespace.